Training for GS Quote is provided via video tutorials that are accessed through the system.  These tutorials show you how to utilise the features of the system, including System Set up – Customising the appearance of the system, setting up Job Profiles - Customer Management, setting up Job Cards and producing Quotes.  GS Lite includes all the features of GS Quote plus CRM and invoicing, and also has video tutorials covering these areas and training via remote connection.

GS Onestop is more comprehensive and requires training via a remote connection to the user’s PC.  The support team will demonstrate working examples of various features of the system.  Initial training consists of a 30 minute introduction to GS Onestops workflow – consisting of Creating Customers, Job Cards and Invoics, plus using the search functions.

Further training is provided as required covering any aspects and functions of GS Onestop.

These may include;

• Garage Setup & Basic Process Flow
• Parts Ordering via The Parts Alliance - Goods In/Out
• Parts Lookup via (AlliCat On-Line) and On-Line Ordering
• Profiles Maintenance - Different Job Card/Invoice Print Formats - Notes & Alerts including MOT and Service Reminders
• Scheduler / Dashboard - Resource & Staff Utilisation - Sales Accounts
• Sage exporting
• How to make use of the Reports

All GS Onestop & GS Lite customers benefit from continual support and training as and when requested, when new features are added, training will be provided.

Technical support will be provided through Remote, Telephone and Email services.  We will endeavour to resolve all problems relating to GS as quickly and efficiently as possible.

As part of the telephone support service, a trained technician will speak to the caller to ascertain the problem, identify the cause and to establish a solution.  Remote access is an option available to us to assist where necessary. If the situation can’t be resolved at this point the call will be escalated to a senior advisor.

Support Emails will be responded to as quickly as possible within working hours.

Support for GS can be fully customised to suit your businesses requirements. Our highly trained technicians are available from Monday to Friday, excluding Bank Holidays.