Installations, Training & Support

Installations

Installations

Tel: 0121 411 0770
Email: Installations Help

Training

Training

Tel: 0121 411 0770
Email: Trainers

Support

Support

Tel: 0121 411 0770
Email: Support Team

Hours

Hours

Mon - Fri: 08:00 to 17:30
Sat/Sun: Closed

Get the most out of GS Software

Training

Training for GS Quote is provided via video tutorials that are accessed through the system.  These tutorials show you how to utilise the features of the system, including System Set up – Customising the appearance of the system, setting up Job Profiles - Customer Management, setting up Job Cards and producing Quotes.  GS Lite includes all the features of GS Quote plus CRM and invoicing, and also has video tutorials covering these areas and training via remote connection.

GS Onestop is more comprehensive and requires training via a remote connection to the user’s PC.  The support team will demonstrate working examples of various features of the system.  Initial training consists of a 30 minute introduction to GS Onestops workflow – consisting of Creating Customers, Job Cards and Invoics, plus using the search functions.

Further training is provided as required covering any aspects and functions of GS Onestop.

These may include;

  • Garage Setup & Basic Process Flow
  • Parts Ordering via The Parts Alliance - Goods In/Out
  • Parts Lookup via (AlliCat On-Line) and On-Line Ordering
  • Profiles Maintenance - Different Job Card/Invoice Print Formats - Notes & Alerts including MOT and Service Reminders
  • Scheduler / Dashboard - Resource & Staff Utilisation - Sales Accounts
  • Sage exporting
  • How to make use of the Reports

All GS Onestop & GS Lite customers benefit from continual support and training as and when requested, when new features are added, training will be provided.

Support

Technical support will be provided through Remote, Telephone and Email services.  We will endeavour to resolve all problems relating to GS as quickly and efficiently as possible.

As part of the telephone support service, a trained technician will speak to the caller to ascertain the problem, identify the cause and to establish a solution.  Remote access is an option available to us to assist where necessary. If the situation can’t be resolved at this point the call will be escalated to a senior advisor.

Support Emails will be responded to as quickly as possible within working hours.

Support for GS can be fully customised to suit your businesses requirements. Our highly trained technicians are available from Monday to Friday, excluding Bank Holidays.

NEED HELP? BOOK A CALL BACK

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Support is available from Monday to Friday.

Select a date that you would like us to call you back and one of our friendly advisers will be in touch.
Please let us know your email address.
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Here at Data Development Services Ltd we take your privacy seriously and will only use your personal information to administer your account and to provide the products and services you have requested from us.

However, from time to time we would like to contact you with details of other services we provide. If you consent to us contacting you for this purpose please tick to say how you would like us to contact you:
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We would also like to pass your details onto The Parts Alliance, so that they can contact you by your preferred choice with details of services that they provide. If you consent to us passing on your details for that purpose please tick to confirm:
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Training Videos

Training Videos are available for viewing to help with common tasks performed in GS Onestop.  GS Quote and GS Lite benefit from inbuilt training videos to guide you through each screen.

Frequently Asked Questions

If the Internet goes down, can I still work?

Yes, however you will lose access to the web services but you will still be able to create job cards and raise invoices

Can I import my current garage system data?

Yes, your current data can be imported in GS Onestop, Lite or Quote, as long as your data is not encrypted

Is the system backed up?

Yes, GS Onestop, Lite and Quote are backed up to your local PC, however we can tailor backups to your requirements

Are there any additional charges?

SMS messaging is an additional cost. However, all future upgrades, support and training are free of charge.

Will GS Onestop work on Apple iOS?

No, but if your Apple device is running a Windows installation then GS software can be set up to run on this device

Will GS Onestop run on my phone?

Using GS on your mobile device will need a subscription to GS Interface, call us to find out more information and costs